Kaizen GV (Pty) Ltd – Privacy Policy
Effective Date: 02 November 2025
Website: https://kaizen-gv.com
Company: Kaizen GV (Pty) Ltd (“Kaizen GV”, “we”, “us”, or “our”)
1. Introduction
Kaizen GV (Pty) Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in
compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
By accessing or using our website or mobile application, you consent to the processing of your
personal information as described in this policy.
2. Information We Collect
We collect personal information directly from you and through automated means, including:
– Identification and contact details: name, email address, and phone number.
– Location information: physical address or area for service delivery.
– Payment information: billing details, card or payment gateway data (processed securely via third-party providers).
– Account information: login credentials and communication preferences.
– Usage data: cookies, browser information, IP address, and interactions with our site or app (via Google Analytics).
We only collect information necessary to provide and improve our services.
3. How We Use Your Information
Your personal information is used for purposes including:
– Providing and managing our household service platform.
– Facilitating bookings and payments between users and service providers.
– Sending confirmations, updates, and notifications.
– Improving our website, app, and customer experience.
– Marketing communications and newsletters (only with your consent, and you may opt out at any time).
– Compliance with legal or regulatory requirements.
4. Sharing of Information
We may share your personal information with trusted third parties where necessary for our business operations, including:
– Payment processors for secure transactions.
– Service providers and contractors (e.g., plumbers, electricians, couriers) for service delivery.
– Marketing and analytics partners (e.g., Google Analytics, Facebook, LinkedIn, Twitter).
– Regulatory or law enforcement authorities if required by law.
All third parties are required to maintain the confidentiality and security of your information.
5. Data Storage & Cross-Border Transfers
Your information may be stored on secure servers, including cloud-based servers, which may be located outside South Africa.
Where data is transferred cross-border, we ensure appropriate protection measures in compliance with POPIA.
6. Cookies and Tracking Technologies
Our website and mobile app use cookies and similar technologies to enhance user experience and analyse traffic.
You can manage or disable cookies through your browser settings, but some features may not function properly if disabled.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Data Security
We take reasonable and appropriate measures to safeguard your personal information against loss, misuse,
unauthorized access, disclosure, alteration, or destruction. Only authorised personnel have access to this data.
9. Children’s Privacy
Our platform and services are not intended for individuals under the age of 18. We do not knowingly collect personal
information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
10. Your Rights
Under POPIA, you have the right to:
– Request access to your personal information.
– Request correction or deletion of inaccurate data.
– Object to processing or withdraw consent.
– Lodge a complaint with the Information Regulator (South Africa).
You may exercise these rights by contacting us at legal@kaizen-gv.com.
11. Information Regulator Contact Details
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
Tel: +27 (0)10 023 5200
12. Links to Other Websites
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of third-party sites.
13. Updates to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website with the revision date.
14. Contact Us
For any privacy-related queries or requests, please contact:
Email: legal@kaizen-gv.com
Company: Kaizen GV (Pty) Ltd
Website: https://kaizen-gv.com